FREE Shipping & No Sales Tax on Orders $49+ 

Returns & Exchanges

 

Our policy lasts 30 calendar days. If 30 calendar days have gone by since your purchase, unfortunately, eChaise.com cannot offer you a refund or exchange. To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in the original packaging and must be accompanied with a receipt or proof of purchase.   

Generally, if you are returning a purchased item due to the item arriving at your desired delivery location in damaged condition, please email photos of both the damaged box and item to eChaise.com. This will generally expedite the approval of your refund.   

RETURNS & EXCHANGES

If you would like to return or exchange a non-damaged item, please send an email to info@eChaise.com or contact a customer service representative so that the appropriate arrangements can be made.

If you would like to return or exchange a damaged item, please inspect the packaging of your item(s) when they arrive. If you notice any damage to your purchased item, you must inform the delivery driver and note the damage on the bill of lading (BOL). The bill of lading is also sometimes referred to as the proof of delivery form. 

Inspect all boxes and make sure you have all the pieces to your order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE ON THE BILL OF LADING. Get it in writing! 

Next, inspect all the boxes for anything that looks like damage. If a box is punctured, smashed, or ripped, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. A customer should always notate the damage to a box or item on the delivery bill, otherwise insurance cannot be filed and refunds/replacements cannot be made. We know this is pretty straight-forward, but we are required by credit card companies to legally disclose it.  Once you have noted the damage on the bill of lading, REFUSE DELIVERY WITHOUT EXCEPTION.  Failure to note damage to the packaging prior to the delivery company leaving the delivery address will release eChaise.com from all damage liabilities.  

If the box/package looks OK but you feel the item within may be damaged:

  • Note "possible concealed damaged"

In the event the damage is concealed (meaning the box looks good but the item within is damaged)--DO NOT THROW THE BOX AWAY and take pictures of the box as well as the product.  

  • Disposing of the box at any point or not following the above procedures annuls our ability to process refunds and replacements.
  • Insurance/manufacturers require photographs of both the box (all sides) and the product.

It is very important that any concealed damage or shortages are:

  • Reported within 3 calendar days of receipt of the merchandise.
  • If the concealed damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance. 

In order to qualify for a refund or replacement for concealed damage:

  • You agree to hold onto the damaged item and not dispose of it until further instructions are provided by the manufacturer or by us.
  • You agree to not dispose of the original box/carton the item came in.
  • You agree to provide us with photos and/or video of both the box and the product (all sides)
  • "Possible concealed damage" must be noted on the Bill of Lading

UNDER NO CIRCUMSTANCE WILL AN ITEM BE REFUNDED OR REPLACED IF THE ITEM OR ITS BOX/PACKAGING HAVE BEEN DISCARDED.   

Please note that a manufacturing defect is not the same as concealed shipping damage. If you discover a manufacturing defect, please refer to your item's manufacturer warranty.  However, if your item(s) do arrive damaged, please send photos and/or video footage of both the box (all sides) and the product to info@eChaise.com and we will process an insurance claim/replacement claim on your behalf. 

After your claim has been made, we will contact you within 2 business days (excludes weekends and holidays) to collect any photos, videos, or information we will need from you. During any subsequent correspondence, failure to respond within 3 calendar days after you have been contacted will result in immediate cancellation and discontinuation of your claim.  If you have any questions, please do not hesitate to contact us immediately and we will be glad to promptly assist you.   

As stated above, all returns and exchanges must be unused and in the same condition in which you received it. It must also be in the original packaging and accompanied with a receipt or proof of purchase. 

INSIDE DELIVERY W/FULL ASSEMBLY CUSTOMERS: For customers opting for Inside Delivery w/Full Assembly on select ping pong tables, similar to the damages policy mentioned above, please do a thorough inspection of the table prior to certifying, via signature on the bill of lading, that the table has been delivered and assembled in good condition. Please inspect the packaging of your item(s) when they arrive. If you notice any damage to your purchased item, you must inform the delivery person and note the damage on the bill of lading (BOL). The bill of lading is also sometimes referred to as the proof of delivery form. 

Inspect all boxes and make sure you have all the pieces to your order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE ON THE BILL OF LADING. Get it in writing! 

Next, inspect all the boxes for anything that looks like damage. If a box is punctured, smashed, or ripped, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. Once you have noted the damage on the bill of lading, REFUSE DELIVERY WITHOUT EXCEPTION.  Failure to note damage to the packaging prior to the delivery company proceeding with the Inside Delivery and Full Assembly of the table will release eChaise.com from all damage liabilities. 

If the boxes do not suggest damage and there are no shortages, the delivery professional will proceed with Inside Delivery and Full Assembly of your table. If you notice any damage to the table after the item's packaging has been removed, the following will apply:

  • If the concealed damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance. 
  • Accept delivery, but note "concealed damage" on the bill of lading. We will provide the part and send an assembly professional back to the delivery location to complete the assembly within a reasonable time period. 
  • You agree to take photos of both the box and table (all sides) and email them to info@eChaise.com.  
  • You agree to not dispose of the original box/carton the item came in.

If the issue is not cosmetic damage, you must alert the assembly professional immediately so that they can address the issue while on site. If the assembly professional is unable to correct the issue prior to leaving the delivery location, and the issue is not the result of cosmetic damage, you must note the problem on the bill of lading and REFUSE DELIVERY WITHOUT EXCEPTION. This is important since failure to note the problem on the bill of lading prior to the delivery/assembly professional leaving the location will release eChaise.com from all damage liabilities relating to the delivery and assembly of the table.  

For Inside Delivery w/Full Assembly customers who noted any type of damage claim on the bill of lading during delivery and/or assembly of the table, after we have received your photos of both the boxes and table (all sides), we will review them and contact you within 2 business days (excludes weekends and holidays) to collect any additional photos, videos, or information we will need to process your claim. During any subsequent correspondence, failure to respond within 3 calendar days after you have been contacted will result in immediate cancellation and discontinuation of your claim. 

If you have any questions, please do not hesitate to contact us immediately and we will be glad to promptly assist you.      

RETURN SHIPPING

Please note that you will be responsible for paying all shipping costs associated with returning or exchanging an item that did not arrive damaged at your desired delivery address. Shipping costs are non-refundable. Moreover, all returns involving non-damaged items may be subject to additional fees, including a restocking fee. If you receive a refund, the cost of return shipping will be deducted from your refund.    

If you are shipping an item over $75 using your own shipping carrier or account, please consider using a trackable shipping service, or purchasing shipping insurance since we cannot guarantee that we will receive your returned item. 

REFUNDS

Once your returned item is received and inspected, eChaise.com will send you an email to notify you that your returned item has been received. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.  

LATE OR MISSING REFUNDS

If you haven’t received a refund after 7-10 business days, please check your bank statement again. If the refund has not been posted to your account, contact your credit card company and bank as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@eChaise.com.