FREE Shipping & No Sales Tax on Orders $49+ 

Shipping

 

FREE SHIPPING

eChaise.com offers free standard shipping and no sales tax (excluding Colorado) on all orders over $49 being shipped within the contiguous United States of America. For orders of $49 or more that require shipping to Hawaii, Alaska, all off-shore United States territories, and internationally, a shipping surcharge will apply. Orders that total less than $49 will be quoted a shipping charge at checkout.   

Specifically, eChaise.com customers purchasing sofas and other large items that require freight shipping will be able to choose between the following delivery options:

WE HIGHLY RECOMMEND CURBSIDE DELIVERY WITH LIFT GATE OR TO THE DOOR DELIVERY FOR ITEMS WEIGHING OVER 150 LBS.

Unload Myself: Also known as curbside delivery, this method of delivery is considered an industry standard and is our most economical delivery option. It involves the freight truck pulling up to the front curb of the delivery location and having the purchaser or authorized individual retrieve the purchased item from the upper back portion of the freight truck, unassisted by the delivery person.  Once the purchaser or authorized individual has full possession of the item, they are then free to take the item to their desired location. This delivery option is absolutely FREE. 

Although free standard delivery is offered by eChaise.com on larger items that require freight shipping, the following delivery options are generally available for an additional fee, and many of our products come with a complimentary upgrade:

Curbside Delivery with Lift Gate: Curbside delivery with lift gate involves the help of a machine that gently lowers the purchased item from the upper back portion of the freight truck so that the purchaser of the item or authorized individual can retrieve the item at ground level, and take it to the desired location.  This is highly recommended for items weighing over 150 lbs.    

To The Door Delivery: This type of delivery consists of the freight truck delivery person carefully unloading your purchased item from the freight truck and bringing it to your garage or front door of your home, office, or other preferred location. This is highly recommended for items weighing over 150 lbs. 

Inside Delivery:  Inside Delivery is similar to garage or front door delivery except the freight truck delivery person will unload the purchased item and bring inside your home, office, or other preferred location (up to 1 standard staircase) and into the room of your choosing.   

Inside Delivery with Full Assembly: Full assembly is an additional service to inside delivery.  After your purchased item is delivered to your room of choice, an experienced, professional handyman will have your sofa or other large item fully assembled in no time. Generally, full assembly takes between 30 minutes to 1 hour, and once fully assembled, your new item will be immediately ready for use and can be enjoyed for many years to come!

Please note that we only offer full assembly on select furniture at this time. Customers often don't realize that professional assembly can exceed $750 in cost through freight companies. Moreover, when using a freight company to complete your assembly, the freight company will often staff a worker who may lack the necessary experience with your item to complete the assembly correctly. Hence, if you require full assembly, we highly recommend that you opt for Inside Delivery at checkout, and then contact an experienced installer near you and negotiate their rate. This will usually save you money and ensure that your item is assembled correctly.

ONCE A DELIVERY METHOD IS CHOSEN DURING CHECKOUT, IT IS IMPORTANT TO LET US KNOW BEFORE SHIPPING IF YOU WISH TO CHANGE METHODS AS NOT ALL SHIPPING COMPANIES PROVIDE ADDITIONAL SHIPPING SERVICES, SUCH AS LIFT GATE, TO THE DOOR, OR WHITE GLOVE. THIS IS VERY IMPORTANT AS IT WILL SUBJECT YOU TO SHIPPING AND RESTOCKING CHARGES IF YOU CHOOSE NOT TO ACCEPT DELIVERY OR ARE UNABLE TO DO SO. 

Although your order will generally ship according to the shipping option you selected at checkout, we do reserve the right to modify the method of shipping if a more efficient, cost-effective shipping option is available. If a modification is made to the method of shipping for your order, our customer service team will notify you prior to shipment. Furthermore, please note that the ETA (Estimated Time of Arrival) provided on each product page is simply the estimated date range your order is likely to arrive, but it is not a "guaranteed by" date unless you have selected a delivery option with a definitive calendar date such as UPS Overnight, FedEx 2nd Day Air, or something similar at checkout.  Moreover, there may be an additional shipping charge for special delivery situations such as certain locations in New York City, island delivery, mountain towns, limited access locations, some remote areas, and cross-country or long hauls within the United States. If you feel that a special delivery situation may apply to your order, please contact us prior to checkout and we will send you a custom quote.  Additionally, if you do not see a preferred delivery option at checkout (e.g. Inside Delivery), please contact us. 

If your order ships and you choose to delay delivery, the shipping company unfortunately reserves the right by law to return your merchandise to the manufacturer, or charge you storage fees. Generally, shipping companies will not allow your item to be stored on premises--for insurances reasons--for longer than 3-5 business days. To clarify, a business day is considered Monday through Friday and excludes weekends and national holidays. 

  • If they return your merchandise to the manufacturer, you will be responsible for shipping both ways, as well as a restocking fee.
  • If the merchandise is non-returnable and gets returned to the manufacturer (who thus refuses it), you will be responsible for the full cost of the item, including any third party and shipping fees.
  • If the shipping company chooses to retain the item on premises and charge you shipping fees, you agree to pay such fees in full prior to the delivery of the merchandise.

In essence, please do not delay delivery of the merchandise, as shipping companies have very little flexibility due to legal and insurance restraints. You will be responsible for all costs associated with self-imposed delays.

Freight deliveries require that the customer or designated individual be present during the delivery and are made during standard business hours, Monday through Friday, 8 a.m. to 5 p.m. The delivery agent will call in advance to schedule your delivery appointment, generally within a 4-hour window. Please be mindful of weather conditions when scheduling your delivery appointment. If you require delivery outside of standard business hours (evening delivery or weekend delivery), please contact us so that special delivery arrangements can be made.

However, smaller items with an order total of $49 or more, such as ping pong paddles, balls, and nets will receive free, non-freight standard shipping via UPS/FedEx/USPS. Please contact our customer service team via live-chat or by phone if expedited or non-standard shipping options are needed.

ORDER CONFIRMATION

By placing an order you acknowledge that the item is able to maneuver / fit in your home and any returns as a result of size will be your responsibility. It is also understood that by placing an order you are ready to accept immediate delivery of the merchandise. Should you need the merchandise to arrive on a specific date, this date must be relayed before your order ships.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

ORDER SHIPMENT

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  To clarify, a business day is considered Monday through Friday and excludes weekends and national holidays. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, please check your spam folder. If the tracking information still cannot be found in your inbox or spam folder, feel free to follow up with us by sending an email to info@eChaise.com.  

We will always do our best to ensure prompt delivery of your merchandise. However, freight delays may occur due to a carrier dock delay (Fedex, UPS, etc), carrier item loss, inclement weather, and many factors beyond our control. 

We realize this is an inconvenience for you, however it is not grounds for cancellation. Freight issues may happen with any freight from any company across any state. You agree to allow the freight company to rectify the issue.

  • Freight shipping is unlike regular shipping
  • Freight delivery times are never guaranteed--even among the largest freighters--nor will we ever guarantee delivery on or by a certain date
  • We may give you approximate delivery time frames, but never guarantees
  • Freight companies may lose or misplace your item. This is rare and only affects a small minority of shipments across all freight companies.

In such event that an item is lost or delayed, you agree to allow the freight company and us to rectify the issue. We realize you want your item as fast as possible, but understand we also want to deliver your item as quickly as possible and we understand it isn't a perfect world and freight issues may arise.

IN THE RARE EVENT A CARRIER ISSUE OCCURS, WE WILL ALWAYS STRIVE TO RESOLVE MATTERS RAPIDLY FOR YOU. HOWEVER, SHOULD YOU WISH TO CANCEL AN ORDER REGARDLESS, WITHOUT GIVING THE FREIGHT COMPANY TIME TO RECTIFY THE ISSUE, IT WILL BE CONSIDERED A REGULAR CANCELLATION AND HENCE FALL UNDER THE CANCELLATION POLICY IE. YOU WILL BE RESPONSIBLE FOR SHIPPING COSTS BOTH WAYS AND MERCHANDISE RESTOCKING FEES.

CANCELLATIONS & REFUNDS

*   All Cancellations must be received in writing or via email within 48 hours of your order being processed. Verbal cancellations are not accepted. 

*   Orders cancelled prior to shipping will be issued a full refund only if the credit card has not been charged yet.  Once the credit card has been charged there is a $25.00 processing fee that will be deducted from your credit refund.

*   Once an order has been shipped, customers are responsible for all shipping costs, both ways, for all returns involving items that do not arrive in a damaged condition.  Refunds cannot be issued until the item is received at the designated warehouse. Moreover, customers who refuse or reject their delivery may be subject to additional shipping charges if the refusal or rejection was not the result of the item arriving in a damaged condition. 

DAMAGES

Please inspect the packaging of your item(s) when they arrive. If you notice any damage to your purchased item, you must inform the delivery driver and note the damage on the bill of lading (BOL). The bill of lading is also sometimes referred to as the proof of delivery form. 

Inspect all boxes and make sure you have all the pieces to your order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE ON THE BILL OF LADING. Get it in writing! 

Next, inspect all the boxes for anything that looks like damage. If a box is punctured, smashed, or ripped, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. A customer should always notate the damage to a box or item on the delivery bill, otherwise insurance cannot be filed and refunds/replacements cannot be made. We know this is pretty straight-forward, but we are required by credit card companies to legally disclose it.  Once you have noted the damage on the bill of lading, REFUSE DELIVERY WITHOUT EXCEPTION.  Failure to note damage to the packaging prior to the delivery company leaving the delivery address will release eChaise.com from all damage liabilities. 

If the box/package looks OK but you feel the item within may be damaged:

  • Note "possible concealed damaged"

In the event the damage is concealed (meaning the box looks good but the item within is damaged)--DO NOT THROW THE BOX AWAY and take pictures of the box as well as the product.  

  • Disposing of the box at any point or not following the above procedures annuls our ability to process refunds and replacements.
  • Insurance/manufacturers require photographs of both the box (all sides) and the product.

It is very important that any concealed damage or shortages are:

  • Reported within 3 calendar days of receipt of the merchandise.
  • If the concealed damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance. 

In order to qualify for a refund or replacement for concealed damage:

  • You agree to hold onto the damaged item and not dispose of it until further instructions are provided by the manufacturer or by us.
  • You agree to not dispose of the original box/carton the item came in.
  • You agree to provide us with photos and/or video of both the box and the product (all sides).
  • "Possible concealed damage" must be noted on the bill of lading.

UNDER NO CIRCUMSTANCE WILL AN ITEM BE REFUNDED OR REPLACED IF THE ITEM OR ITS BOX/PACKAGING HAVE BEEN DISCARDED.      

Please note that a manufacturing defect is not the same as concealed shipping damage. If you discover a manufacturing defect, please refer to your item's manufacturer warranty.  However, if your item(s) do arrive damaged, please send photos and/or video footage of both the box (all sides) and the product to info@eChaise.com and we will process an insurance claim/replacement claim on your behalf. 

After your claim has been made, we will contact you within 2 business days (excludes weekends and holidays) to collect any photos, videos, or information we will need from you. During any subsequent correspondence, failure to respond within 3 calendar days after you have been contacted will result in immediate cancellation and discontinuation of your claim.  If you have any questions, please do not hesitate to contact us immediately and we will be glad to promptly assist you.  

INSIDE DELIVERY W/FULL ASSEMBLY CUSTOMERS: For customers opting for Inside Delivery w/Full Assembly on select furniture, similar to the damages policy mentioned above, please do a thorough inspection of your new item prior to certifying, via signature on the bill of lading, that the item has been delivered and assembled in good condition. Please inspect the packaging of your item(s) when they arrive. If you notice any damage to your purchased item, you must inform the delivery person and note the damage on the bill of lading (BOL). The bill of lading is also sometimes referred to as the proof of delivery form. 

Inspect all boxes and make sure you have all the pieces to your order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE ON THE BILL OF LADING. Get it in writing! 

Next, inspect all the boxes for anything that looks like damage. If a box is punctured, smashed, or ripped, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. Once you have noted the damage on the bill of lading, REFUSE DELIVERY WITHOUT EXCEPTION.  Failure to note damage to the packaging prior to the delivery company proceeding with the Inside Delivery and Full Assembly of the table will release eChaise.com from all damage liabilities. 

If the boxes do not suggest damage and there are no shortages, the delivery professional will proceed with Inside Delivery and Full Assembly of your item. If you notice any damage to the item after the item's packaging has been removed, the following will apply:

  • If the concealed damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance. 
  • Accept delivery, but note "concealed damage" on the bill of lading. We will provide the part and send an assembly professional back to the delivery location to complete the assembly within a reasonable time period. 
  • You agree to take photos of both the box and table (all sides) and email them to info@eChaise.com.  
  • You agree to not dispose of the original box/carton the item came in.

If the issue is not cosmetic damage, you must alert the assembly professional immediately so that they can address the issue while on site. If the assembly professional is unable to correct the issue prior to leaving the delivery location, and the issue is not the result of cosmetic damage, you must note the problem on the bill of lading and REFUSE DELIVERY WITHOUT EXCEPTION. This is important since failure to note the problem on the bill of lading prior to the delivery/assembly professional leaving the location will release eChaise.com from all damage liabilities relating to the delivery and assembly of the item.  

For Inside Delivery w/Full Assembly customers who noted any type of damage claim on the bill of lading during delivery and/or assembly of the table, after we have received your photos of both the boxes and item (all sides), we will review them and contact you within 2 business days (excludes weekends and holidays) to collect any additional photos, videos, or information we will need to process your claim. During any subsequent correspondence, failure to respond within 3 calendar days after you have been contacted will result in immediate cancellation and discontinuation of your claim. 

If you have any questions, please do not hesitate to contact us immediately and we will be glad to promptly assist you.

RETURNS

*   All returns must be in BRAND NEW & UNUSED condition and must be in original packaging so it can be resold as "New". The product cannot have been assembled or used in anyway.

*   Requests for returns must be within 30 calendar days after delivery of the purchased item.

*   All returns may be subject to a Restocking Charge.  

*   All custom or special order items are final sale, no returns. 

*   Other restrictions may apply. 

*   Please view our Returns & Exchanges page for more information.